About, help and policies
About TradeHub Ghana
Buy. Sell. Grow. TradeHub is a marketplace built for Ghana's university campuses and the people around them. Students and local sellers list products, buyers pay with MTN MoMo, Telecel Cash or AirtelTigo Money, and delivery partners bring the order to the door.
Our promise is simple: your money is held safely until you confirm that your order arrived, every product is reviewed before it goes live, and everyone can see ratings and comments from real buyers.
Contact us
Customer service email: TradeHubgh25@gmail.com
Please include your phone number and the order number (it looks like TH-1A2B3C) so we can help faster. You can also message a seller or rider from any order inside the app.
Frequently asked questions
How do I pay?
Choose Mobile Money at checkout. A secure payment page opens where you approve the payment on your phone with MTN MoMo, Telecel Cash or AirtelTigo Money. You can also pay from your TradeHub wallet, use gift credit, or choose cash on delivery.
Is my money safe?
Yes. When you pay in the app, the money is held. The seller and the rider are paid only after you tap Confirm received. TradeHub never sees your Mobile Money PIN: you enter it on your phone.
What happens if my order does not arrive or is wrong?
Do not confirm it. Message the seller from the order, and contact customer service with the order number. TradeHub can put the order on hold and investigate. If you are owed a refund, it is returned to your TradeHub wallet and the items go back to the shop.
Why is there a service fee?
A small service fee applies to Mobile Money payments (and wallet deposits) to cover payment processing. It is shown before you pay. Paying from your wallet or with gift credit has no extra fee.
What is my wallet and how do I deposit?
Open the menu, then Deposit, wallet and gifts. Enter an amount and pay with Mobile Money. The money is added when the payment is confirmed, and you can spend it at checkout. Buyer wallets cannot be withdrawn to Mobile Money.
When do sellers and riders get paid?
When the buyer confirms receipt, the seller's earnings (minus TradeHub's commission) and the rider's delivery fee are added to their wallets. They can withdraw to their own Mobile Money number. A small withdrawal fee, shown before they confirm, applies.
How do I sell on TradeHub?
Create a seller account, add your products with clear photos and honest descriptions, and wait for review (we aim for 24 hours). Approved products show Verified by TradeHub. You get your own shop link to share with customers.
How do I become a delivery partner?
Create a Rider account and list the regions and towns you deliver to. Sellers who need a rider can choose you. A seller can also create an account for their own rider.
How do ratings work?
After your order is delivered you can rate it from 1 to 5 stars and leave a comment. 1 means very poor, 3 means okay, 5 means excellent. Ratings help other buyers choose good sellers.
My account is locked or suspended. What now?
After five wrong password attempts the account locks and we send a code to your phone to unlock it. A suspended account is under review: contact customer service and mention the phone number on the account.
What is the referral reward?
Share your referral link from the menu (Invite and earn). When someone joins with your link and their first order is delivered and confirmed, you receive a small gift credit. Gift credit can be spent on TradeHub and cannot be withdrawn as cash.
Buyer protection
- Money held until delivery. In-app payments are held by TradeHub until you confirm receipt.
- Orders are checked. TradeHub staff can hold an order that looks wrong, investigate it, then release the money or refund you.
- Refunds go to your wallet. If you are refunded, the amount you paid (apart from the payment service fee) returns to your TradeHub wallet and any gift credit used returns as gift credit.
- Verified listings. Every product is reviewed before it appears.
- Report a seller. Use Report this seller on a product page. Several different reports lead to an automatic suspension review.
- Clear order history. Chats about an order carry the order details automatically, so nothing is lost.
Cash on delivery orders are settled between the buyer, seller and rider when the goods are handed over; the held-money protection applies to payments made in the app.
Seller policies
What you can sell
Genuine items you own or are allowed to sell. You must confirm this for every listing. The following are not allowed: illegal goods, weapons, drugs, stolen or counterfeit items, adult content, items that help cheating in exams, and anything that is unsafe or misleading.
Honest listings
Use your own clear photos, the real price, and a truthful description, including size, colour and condition. Fake discounts or reviews are not allowed. Products that break these rules are rejected or removed.
Orders and delivery
Confirm and pack orders quickly. You can deliver yourself, use a rider you created, or choose an independent delivery partner. Do not hand over goods for a Mobile Money order that is still unpaid: the app only shows paid orders as ready to process.
Money
You are paid to your TradeHub wallet when the buyer confirms receipt, minus TradeHub's commission (if any is set). Withdraw to your own Mobile Money number; a small fee, shown first, applies.
Accounts
Accounts that cheat buyers, sell prohibited items, or receive several reports may be suspended while we review them. Orders can be put on hold during an investigation.
Terms of use
Plain-language summary, last updated October 2026.
- You must give true information and keep your password private. You are responsible for what happens on your account.
- TradeHub is a marketplace: sellers are responsible for their goods and listings, and delivery partners for the deliveries they accept. We provide the platform, the payment holding service and dispute help.
- Payments are processed securely by our payment partner. Fees (payment service fee, withdrawal fee, seller commission) are shown before you confirm.
- Gift credit and referral rewards have no cash value and cannot be withdrawn.
- We may reject products, hold orders, suspend or remove accounts that break these rules or the law, and we may change features and fees with notice in the app.
- Disputes: contact customer service first. We will review the order record, messages and payment history.
Privacy
Plain-language summary, last updated October 2026.
What we collect
Your name, phone number, email, region and campus; delivery details you enter (town, place, optional GPS pin); your orders, messages, ratings and wallet history; and basic device information (browser, approximate sign-in time and IP address) to protect your account.
How we use it
To run your account, process orders and payments, send SMS and email alerts about orders and security, show your name to the people you trade with, and prevent fraud. Seller names, ratings and product details are public. Your phone number and email are not shown publicly.
Who sees it
Only the trusted service providers we need to run TradeHub (for example to secure your account, take payments and send you messages), and only what they need for that. We do not sell your data.
Your choices
You can change your password and review or remove the devices that signed in from the menu. To correct or delete your account data, email TradeHubgh25@gmail.com. We may keep order and payment records where needed for disputes and the law.